What will you be doing?

You provide technical break/fix support onsite and remote, to our global colleagues with a primary focus on EMEA region. No day is the same in the dynamic environment of Intralox. Together with three other ITS colleagues you are mainly responsible for handling different incoming tickets, such as troubleshooting a hardware issue to deep diving into requests and finding the right solution. The satisfaction and praise you get when you successfully support our end users, make you feel excited about your job. Furthermore, you are responsible for:

• Identifying opportunities for continuous improvement

What’s in it for you?

• You get the opportunity to boost your international experience
• Be part of an inspiring work environment grounded in ideas, teamwork and effort
• Ability to invest in your own development

Who are you?

As your working environment is constantly changing, you need to keep the right focus on things to do during busy moments. Your attitude is open and trustful. Those two characteristics make you connect easily with various colleagues. You are a born problem solver and you perform at your best when you can make your own decisions. Next to this you possess the following:

• MBO ICT level 3 / Undergraduate degree in Computer Science
• Specific knowledge of Active Directory, Windows10, Office365, Basic Networking
• Basic understanding of ITIL Best Practice, Microsoft Products, Cisco Communication tools and Dell End Point hardware
• Ability to work evenings and weekends, as needed. In most cases this will be planned, but some instances will involve little advance notice.
• In possession of a valid (Dutch) driver’s license
• Excellent communication skills in English. Additional language skills are advantageous.

What’s in it for you?

• An opportunity to boost your international experience and develop your potential
• A team that invests in each others’ success and takes pride in their work.
• An inspiring working environment grounded in ideas, teamwork and effort.
• A premium leading brand name with consistent financial results
• A performance-based profit-sharing program
• Excellent secondary benefits, such as home-work travel allowance, pension, generous contribution to health and life insurance, 25 days holiday and 6 ATV days

For more information contact Luuk Bosch, 0031-(0)627119690 or luuk@onearrow.nl